Software Buddy – Yorkshire Gas – Case Study

Yorkshire Gas - Case Study

In this section of the article we will cover another success story where Software Buddy helped Yorkshire Gas to improve job visibility, management and to streamline their workflow.

Success Stories - Yorkshire Gas from Lisa Knaggs Hunter on Vimeo.

Yorkshire Gas – Case Study – The Scenario:

At the outset, Yorkshire Gas had a manual white board up on their walls which had all their jobs stuck on with post-it notes.

They were really struggling to know which jobs were new jobs, which jobs were live jobs, which jobs were return jobs.

And if the post-it notes fell off occasionally, or they didn’t have the right information on them is seriously affected the efficiency of their engineers team which in turn affected customer service.

Yorkshire Gas – Case Study – The Software Buddy Process:

Yorkshire Gas had previously looked at ServiceM8, however they weren’t sure if it would work for them or not.

They had sort of an idea what they wanted to do it, but they weren’t sure how to set up, and how to get going.  

This is very typical of many trades and services businesses.

So, very much like we do online with our training courses, we took Yorkshire Gas through the very basics of this is how we start, identifying what questions we needed them to answer and laying down the foundations.

Then by approaching this particular problem with real examples, we adopted a straight forward demonstration that re ignited their interest in the power of ServiceM8.

When they could really see the changes it made it real.  

The purpose was beyond just showing them the core features, but how directly the whiteboard could be replaced and what benefits that would deliver to them across all areas of their business and customer service.

And then once the basics were understood and agreed, a more detailed approach took the Yorkshire Gas team through the additional features of the ServiceM8 platform that really added increased leverage and amplified the benefits available to them.

Yorkshire Gas – Case Study – The Improvements:

Yorkshire Gas have seriously improved their business operations, and it has highlighted to them where their gaps in their schedule are.

And that is a major benefit, because they are a reactive maintenance company, and they have to revisit jobs because of the nature of the work that they do, it is essential and it has really increased visibility in their business.

Now the engineers have handhelds, they’re getting real time information whilst in the field and if required, Yorkshire Gas can assign an urgent job onto the closest engineer which is shortening the time for their engineers to service and complete both emergency and scheduled maintenance works.

Yorkshire Gas can demonstrate to the customers that they are on their way to their customer which improved customer service and for both Yorkshire Gas and the customers they now have a greater level of visibility which they just didn’t have previously.

Another benefit is previously, they were trying to communicate by uploading photos in  WhatsApp group, and shared WhatsApp account.

This wasn’t really working for them and now they’ve got this full job visibility in ServiceM8.

The key benefits Yorkshire Gas received are summarised as:

  • Happier Engineers
  • Happier Customers
  • Better Customer Service
  • Faster Invoicing
  • Increased Profitability

Experience the Software Buddy Difference:

If you are ready to learn more about how job management or taking your business digital can improve what you do, win more happier customer and increase profitability head over to softwarebuddy.co.uk where you can check out the website with the wonderful stuff we do here at Software Buddy.

You can also set up a free no obligation call with the Software Buddy team, where we’re going to try and match what your problems are against whether it’s Service Made or other sort of features of software.

Or leave us a message below or send us a message on our preferred channel of Twitter using the hashtag #SoftwareBuddy and then you can start to see the power of improved customer service, improved productivity with your team and a more healthier and stronger bottom line.

Software Buddy – PDS – Case Study

In this section of this article we will cover another success story where Software Buddy helped PDS to improve team streamlining and communication

Success Stories - PDS from Lisa Knaggs Hunter on Vimeo.

PDS – Case Study – The Scenario:

The PDS team when out on their daily jobs were having to pick up the phone and reliant on gaining information from the back office admin team.

They also on some occasions didn’t have the right equipment with them and problem after problem affected the delivery of their service.

PDS – Case Study – The Software Buddy Process:

As with all new clients, we adopt a simple approach to better understand the real issues, after all it is what we do every day, and that is to identify what is required through a diagnostic call.

We employed ServiceM8 to introduce job scheduling and management in place.

And within the job management area, we put the actions they need to follow.

PDS – Case Study – The Improvements:

Today, as the PDS team are out and about on their jobs, the team can see what equipment or parts they need, and they can see what they as a field team need to do next.

This is all linked to the teams calendars, and this has not only made the field team more efficient, it has saved the multiple calls entering into PDS that means the back office team are also more efficient in their own job tasks.

Other positive improvements means the sales team have a clear understanding of what’s coming up for the next day, whilst ensuring the whole business is better organised..

The PDS customers are benefiting from less inconvenience and better job management as they can track their arrival of the PDS team.

If for any reason the PDS engineer’s are going to be late, it’s just one press to send that text message to the customer to say ‘we’re running late, please bear with us, but we’re on our way, you’re our next job’.

And there’s the ability for better communications, the before and after photographs are electronically stored and PDS are now storing videos of the job itself too so, you get to see the sort of 360 degree view of the job.

Accountability is transparent for the management team with job satisfaction clear, documented and audit-able.

Experience the Software Buddy Difference:

If you’re in a state of chaos with your field team and see benefits in inquiring about implementing job management software, why not head over to softwarebuddy.co.uk where you can check out the website with the wonderful stuff we do here at Software Buddy.

You can also set up a free no obligation call with the Software Buddy team, where we’re going to try and match what your problems are against whether it’s Service Made or other sort of features of software.

Or leave us a message below or send us a message on our preferred channel of Twitter using the hashtag #SoftwareBuddy and then you can start to see the power of improved customer service, improved productivity with your team and a more healthier and stronger bottom line.

Rapid Repair Draincare - Case Study

Software Buddy – Rapid Repair Draincare – Case Study

In this section of the article we will cover another success story where Software Buddy helped Rapid Repair Draincare to increase professionalism, efficiency and their bottom line  through adopting job management software for their own company after using themselves it for a main contractor.

It is not unusual when a business in any scenario, not just software sees external benefits from working with other companies processes and systems, then decide to adopt those new benefits.

In this case, Rapid Repair Draincare recognised the immediate benefits of job management software and Software Buddy assisted to implement this for them.

Success Stories - Rapid Repair Draincare from Lisa Knaggs Hunter on Vimeo.

Rapid Repair Draincare – Case Study – The Scenario:

Already using job management software on behalf of their customers, as Rapid Repair Draincare was part of the Main Contractor wider team, they wanted to be able to offer similar benefits to their own direct customers.

Rapid Repair Draincare – Case Study – The Software Buddy Process:

The process was pretty straight forward for the Software Buddy team, after all it is what we do every day, and that is to identify what is required through a diagnostic call to better understand the business and ultimately the end desired goals.

In this case it was quite easy because we could see exactly what they were already doing with the Main Contractor.

So the changes really were incorporating Rapid Repair Draincares back office and own client communication processes.

Once they were understood, it was a nice fit to say “Okay, we can mirror that with a version of software which is right for your business” which happened to be ServiceM8.

In that diagnostic call we always go through all the scenarios that is in the real world, not just the software world.  

Then we identify what we’re going to focus on to deliver what the customer is looking to deliver.

By translating the features of the software to meet the objectives of the day to day business, it delivers the improvements that can be measured almost instantaneously.

Rapid Repair Draincare – Case Study –The Improvements:

The back office of Rapid Repair Draincare now work with the jobs as they are coming, in whilst the field team are out and about in their vans and the jobs just drop in and the field team knows exactly what they are doing and where they are going.

And the outcome, of course, is now you’ve got a more professional direct to client service as they benefit from similar processes as when they work with the main contractors, simplified it is making Rapid Repair Draincare a lot more healthy.

Experience the Software Buddy Difference:

If you’re in a state of chaos, confused about what to implement or you’re just looking to improve your job management processes and customer services, why not head over to softwarebuddy.co.uk where you can check out the website with the wonderful stuff we do here at Software Buddy.

You can also set up a free no obligation call with the Software Buddy team, where we’re going to try and match what your problems are against whether it’s Service Made or other sort of features of software.

Or leave us a message below or send us a message on our preferred channel of Twitter using the hashtag #SoftwareBuddy and then you can start to see the power of improved customer service, improved productivity with your team and a more healthier and stronger bottom line.

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