How Much Does ServiceM8 Cost? – Software Buddy

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How Much Does ServiceM8 Cost? – Is It Worthwhile For My Business?

In this blog series we cover FAQs about software consultancy and ServiceM8, plus a wide range of topics to help you better understand what options are available to you to improve job management, efficiency and profitability from your small trades and service-based business.

Let’s get started by looking at  the pricing of the job management software; ServiceM8.

Like many software applications, ServiceM8 offer a free trial. For the first 14 days you can try ServiceM8 for free and you don’t even need to register your credit card. After the 14 days are over, ServiceM8 will prompt you to enter your card details to carry on using their incredible job management system. You have 4 pricing plans to choose from.

ServiceM8 is software as a service, meaning it’s cloud software. The price plans are charged per month or per annum, but the monthly model works like this:

What Is The Cost of ServiceM8? - Is It Worthwhile For My Business? from Lisa Knaggs Hunter on Vimeo.

How Much Does ServiceM8 Cost?– Four Pricing Options

ServiceM8’s pricing is based on the number of jobs that your business does over a monthly period so within each plan there is a cap for how many jobs you can do.

  • The first price option is the Starter plan. This includes 50 monthly jobs for £25 per month. This is a great plan for new start-ups, sole traders or if you are looking to implement job management software.
  • Then, there’s the Growing plan. For £59 per month, this plan includes 150 jobs. This is the most popular plan amongst Software Buddy customers.
  • Next is the Premium plan. This plan covers 500 jobs for £119 per month. Ideal for medium to large sized trades or services businesses. As each level increases, ServiceM8 has got more features and the premium plan brings in new features like margin billing, job costing and knowledge bases.
  • The Premium Plus plan is £269 per month and includes 1500 jobs. The features are the same as premium plan and the increase in plan cost is relevant to the increased number of jobs you can process each month.
What is the cost of ServiceM8

How Much Does SericeM8 Cost?  – Considering The Best Plan

When considering the best ServiceM8 price plan for your business, think about the number of jobs you are doing each month, versus the features you need to improve efficiency in your business.

Simply divide your number of average jobs per week and you quickly see whether the Starter or the Growing plan would be a better starting point.

Think about your software costs as an investment. As not only will ServiceM8 save you time but also  improve customer service.

A lot of the time the cost of software can be a barrier that stops people from taking the plunge with a new system.

But think about it this way. If you subscribe to ServiceM8’s starter plan, a single job costs only 50p. Whilst for the Premium Plus a single job costs 18p.

If your business on the Premium Plus plan is doing 1500 jobs a month, then the sales you are making in context to the Premium plan’s monthly cost is negligible.

Think about what your revenue line is, the number of jobs and the average price as to what is being charged?

How Much Does ServiceM8 Cost?  – Are There Any Setup Fees?

Like all software, ServiceM8 requires some custom changes, such as incorporating your business branding and uploading contact details. A key aspect for your ServiceM8 set up is to tailor your account to mirror your business so that it can deliver them with increased efficiency.

The way ServiceM8 is sold online is that once you have signed up to ServiceM8 online it is up to set to set it up and enter any information.

For a lot of people, they may be uncomfortable with software set up because it’s just something that they don’t do regularly themselves. However the way that you set up ServiceM8 is key. If done incorrectly or if skipped altogether, you are likely to have problems using it further down the road.

ServiceM8’s software includes both a desktop and iOS mobile app. Many people go straight to use their iPad or the iPhone first and this is the key area that can cause significant trouble further down the line.

The background set up is really important, with a little bit of thought and attention being required at the background level for the handheld to work well.

There is no out-of-the-box or mandatory set up fee for ServiceM8 and you don’t have to pay an on-boarding cost. Great news if you are comfortable is software set up.

For people are not familiar with set up and need help, Software Buddy offers a range of online self-paced learning training courses or done for you options.

Software Buddy are accredited ServiceM8 partners and have been working with trades and service businesses implementing ServiceM8 since 2015.

How Much Does ServiceM8 Cost?  – Features Overview & Optional Add Ons

With each different plan, there are extra features you can add to ServiceM8 to help customise the standard functions it already provides to improve efficiency in your business.

They may not be necessary for everyone and here is an overview and things to consider as to whether the extra features or the upgraded plans are right for you:

Add Ons – SMS Text Messages

If you use the Starter plan, you get the basic use of the programme and then a great standard feature that’s included on all plans and usage equal to the number of job allowances, is SMS text messages.

Add Ons – Forms

So as an example with the Growing plan you get your 150 jobs and you also get your 150 SMS text messages too but above and beyond that, you get the ability to use something called Forms.

Forms are a great feature in ServiceM8, it allows you to pre-build your own forms for either your team to fill out or your customers.

So, for example, a change request form.

An example would be that you’re on-site already, and a customer wants something additional, with forms you can simply say “Oh yeah, no problems thanks very much, just sign my change request form here.”

It is convenient, easy and logical and further it avoids disputes at a later point that all the construction and the small trades wishes to avoid.

Customers can often not understand what’s involved in extras, the dreaded comment of “Oh, while you’re here, can you just do this?”

Or, “While you’re here can you just do that?”

As a trades/service provider without a clear audit trail of extras, you can start to panic because you’re thinking, “Oh I spent another day here” and then it’s difficult and there’s a lot of ‘he said, she said’ comes into this when the bill starts to rise.

If the customer wants that extra piece of work doing, they could literally sign off and then that’s going to get charged and billed accordingly and that’s where the Growing plan comes in.

So that separates Starter from Growing really.

Add Ons – Costings

Then we have the Professional level which includes everything that the Starter and Growing plan includes plus you get with this is the ability to do costings.

So now we’re not just looking at the quoting and selling to the customer and our service to the customer, we’re now looking also about our own costings of the job.

So that’s what the Professional version helps you do, it helps you cost the job up and just know your costs better, so you can manage your profits, your materials purchased and everything.

Add Ons – Assets

The Professional plan also allows you get asset management, which is a new feature for 2019 and it’s where you can label up the assets onsite and you’d just use your smartphones and it uses AR, augmented reality, to give you all the detail back on the assets itself.

If your customers move the assets, and you’re not sure which one you’re looking at, you just zap them and it also helps you find them, which is not a bad thing.

Add Ons – Scalable Features & Flexibility

The key aspect is to match what you need to improve what you are doing and then build from there, consider the amount that you’re being asked to pay for ServiceM8 as you go through is not just for the capacity, but all of these extra features that no doubt, if you’re doing a thousand, 1,500 jobs a month or whatever, you’re going to need a lot of these features.

Even if you are just starting out, you can be confident that ServiceM8 can cater for your growth it and maybe some of the entry-level trades just don’t need those features today, but in the future it saves you changing platforms.

How Much Does ServiceM8 Cost?  – Fair Use

As we know, ServiceM8 doesn’t charge by the number of users, only by jobs. They also operate a fair use policy.

The word unlimited in the term ‘unlimited users’ is reflective of the size of your business.

If you’re on the £25 a month plan which has 50 jobs inclusive then you probably wouldn’t have a hundred people in your business anyway.

How Much Does ServiceM8 Cost?  – No Additional Transaction Charges

With the quote function in ServiceM8, people should not be concerned about what we call automated, or transactional platforms, where they take a percentage of the job.

Regardless of your trade or service provider solution, if you have a job that has an invoice value of £10,000, ServiceM8 will not take a percentage of this.

That is not the ServiceM8 model.

ServiceM8’s model is, what the plan level is per number of jobs that you do. Like we have mentioned, the Starter plan is up to 50 and then the Growing is 150 and then the levels rise accordingly.

It’s not dependent upon the number of people in the business or the number of customers, it’s how many jobs you run.

So you can be assured that if you do a £10,000 job and you quote for that and it gets accepted, ServiceM8’s not currently going to take a fee out of your work.

What is the cost of ServiceM8

How Much Does ServiceM8 Cost?  – Contracts

Another fear that a lot of people have is, “Oh am I signed into a contract? If I wanted to get out of that, would there be a penalty to exit early?”

The great news with ServiceM8 is that it’s a ‘cancel-any-time contract’ and you can download all your information, so you’re not restricted to what you can drawback out of it.  

So it is worked upon being as friendly as it can be.

How Much Does ServiceM8 Cost? – Data Exports

The idea is if you like it enough that you don’t want to cancel your contract or take away your data, however, it is completely there if you need to.

There’s also a full backup facility in ServiceM8 regardless, for your own peace of mind.

ServiceM8 backs up to a zip file, you can save that backup yourself, but just to reassure everyone, it is automatically backed up regardless.

Every version change is all there for you, they can bring it back to the beginning of time if necessary.

It’s all held on the Amazon AWS which is a global leader in server hosting and technology.

How Much Does ServiceM8 Cost?  – GDPR

Security comes as standard, GDPR compliant so it is a very robust system.

How Much Does ServiceM8 Cost?  – Getting Started

If you have any questions, leave us a comment below or visit our You Ask Hub where we answer many frequently asked questions.

Check out our other blogs in this series where we’ll be talking more about pricing at Software Buddy as well as problems and concerns that you may have in the building trades and service businesses.

Set up your free trial with ServiceM8 today. Or, if you’re not ready you can contact our team for a no obligation 30-minute consultation to see how ServiceM8 can improve your efficiency and bottom line.

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